** I’ve begun contributing to Pastors.com, a fantastic site that helps ministers be better ministers. I wanted to share this article on crisis with you. Perhaps it will help you come alongside others, or give you insights to your own recovery.
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As ministers we get 911 calls to our cell phones, 911 visits to our offices, and 911 emails on a regular basis. People are in crisis and they are turning to you for help in the midst of their crisis.
I work largely with individuals and couples whose crisis centers around sexual sin. But I think the steps I follow and have shared below can be applied to most any type of crisis.
THINK CAR ACCIDENT
It helps me to imagine the person in crisis as just having been in a car accident. The accident may have been caused by their actions. Or it may be an accident they were caught up in. Thinking “car accident” helps me respond with the proper level of seriousness. Because I was not involved in the accident myself, I have to be aware that their crisis may not be a big deal to me. I run the risk of being flippant and not caring as much as I need to. I want to stay in a spirit of loving compassion. On the other hand, I don’t need to overreact to the crisis. I need to be able to help the person without riding the roller coaster of emotions with them. If the situation becomes too hard for me to be an effective minister, I need to pass it along to someone who can handle it better.
TRIAGE THE CRISIS
The first key step is to get informed about the situation. Obviously, some sort of trauma has happened. I need to make sure I understand the basics and what are the most immediate dangers and needs.
Hospitals call this “triage”.
Def: prioritization of patients for medical treatment:
the process of prioritizing sick or injured people for treatment according to the seriousness of the condition or injury
Triage takes time. Sometimes the person in crisis wants to immediately be told what to do and be assessed treatment. That’s not best. As a minister, I need to know what happened in order to offer the best help. I need to figure out the crisis part of their story. It could take a while to get the facts.
ASK GOOD QUESTIONS
Good questions release pressure and help me find the story:
- What happened?
- How did you find out?
- What did you do next?
- How did you react?
- And then what happened?
- What did your spouse say when you told him / her?
I try to keep my questions in the present. Crisis is more about getting through the moment. Don’t go too far into the past, yet. Save that for another time, when the person has had time to reflect and can think straight. Going backwards may also be a job for a professional counselor.
EXPECT SHOCK
Emotionally – The person may be emotionally shut down, on emotional overload, filled with rage, or overcome with shame.
Physically – The crisis may be effecting their health. In addition to tears, this could include nausea, weakness, high blood pressure, lack of appetite, fatigue, weight loss and physical pain.
Intellectually – It’s hard for a person to think straight while in crisis. He is prone to irrational or disconnected thinking. He may be obsess with trying to control the crisis, minimize it, deny it, or cover it up.
Spiritually – The person may be struggling with fundamental spiritual beliefs. He may blame God or be full of “why God” questions. He may be questioning his salvation or faith. There may be disbelief, “How could God let this happen to me?”, “Why would God put us through this?”
Our counseling and resources recommendations may need to be fine tuned to where the most shock is being felt.
IT’S MORE ABOUT LISTENING AND PRESENCE
Remember, lending an ear and being there are the difference makers. It’s good to know that we don’t have to be the “experts” in every crisis situation. We don’t need personal experience in a particular crisis to be able to listen and be a support. The person in crisis needs to know they are not alone in their suffering and someone cares.
You may know a lot about what the person in crisis is going through. You may have been though a similar situation. But you’re there for support and stability. You’re helping the person navigate this traumatic moment and move toward help. Triage keeps the focus on the patient. The fullness of your knowledge and personal story could be more helpful at a later time.
CONNECT WITH RESOURCES
The need of the moment might be safety from abuse, money for an overdue bill, a place to stay for the displaced husband, or food and clothing for the homeless person. You may need a youth pastor to help with children. The police might need to be called. The family may need a referral to a lawyer, counselor, or support group. You may need to put them in touch with other individuals in the church that have gone through a similar crisis.
OFFER HOPE
Crisis spirals a person into despair and hopelessness. Dark thoughts. Hazy thinking. The Gospel is the greatest help for the person in crisis. It offers light and breaks through despair. The person doesn’t need a sermon, but a verse or passage that speaks to their crisis is extremely helpful. Don’t miss the opportunity to pray for them and promise your continued presence.
WHAT TIPS WOULD YOU OFFER?
Q: What’s been helpful for you to remember when working with people in crisis?
Q: What other tips would you suggest?
jeff@porntopurity.com
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